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Smarter software, better care

Foothold’s mission is to give agencies the freedom to focus on their mission of improving people’s lives. Every day, they commit to being a true partner in helping agencies care for their communities.

Foothold care-management screens on a green backdrop

Redesigning within constraints

Foothold Technology faced significant technical limitations, demanding a strategic, phased approach to redesign. To ensure a seamless transition, we structured the project as an incremental redesign, balancing feasibility and innovation.

Foothold program dashboard Program calendar events panel Client check-in card

Measured, research driven strategy

MVP vs. Non-MVP

The redesign was divided into essential (MVP) and future (non-MVP) phases, balancing immediate impact with long-term scalability.

Feature by feature execution

Each feature was designed iteratively and tested through focus groups to ensure usability and seamless integration.

Data-Driven Decisions

A/B testing and user feedback shaped every iteration, refining the experience based on real insights.

Progress notes screens, before and after the redesign Before After

From limitation to optimization

Foothold Technology’s platform was constrained by technical limitations, making iteration slow and scalability difficult. Its rigid structure restricted flexibility and hindered user experience.

📈 68%

Increase in user engagement after streamlining key workflows

🚀 42%

Faster task completion due to a more intuitive interface

🔄 39%

Reduction in user drop-off during navigation

💬 2.5x

Increase in positive feedback from focus groups on usability

These metrics come from usability testing, A/B testing, and behavioral analytics. We used tools like Hotjar for heatmaps, Mixpanel for user flows, and UserTesting for real feedback, ensuring data-driven decisions

A design system built for complexity and collaboration

Foothold’s design system was a collaborative effort between designers and developers and product teams. Each component demanded deep customization and flexibility while ensuring consistency. From intricate data tables to dynamic inputs, every element had to support diverse use cases.

Design-system components: tables, inputs, date pickers, and toggles
Foothold app screens over a halftone dot pattern

A system built for growth

Foothold’s redesign balanced complexity with scalability, transforming limitations into opportunities. Through incremental improvements and user-driven validation, we created a flexible, future-ready system. This foundation ensures adaptability and continuous evolution as needs expand.